You need to create an account to be able to purchase our products, these restrictions are imposed on us by financial institute to limit fraud.

in the footer of the website  under Account  - click on my account.

Your email is required to be able to register successfully ,  our website will send you a link to your email to confirm registration, once clicked you will be a verified member of our website.

once you purchase a product , we will start preparing your orders accordingly sometimes it might take 2- 5 business days to have your product processed and ready for shipping. you will be notified via your email about your order status.

Due to the limitation of our local financial institution , currently we only accept Visa / Master card for all of our sales.

You will be taken out of our website to our trusted and secured third party gateway and once payment is successful ; you will return to our website automatically.

if you are in some certain areas where COD ( Cash On Delivery) is permitted, you can use this option as well.

we are looking actively to support you better in the future.

We do use Aramex for all of our shipping.

Definitely we do, you will receive an email from us when your order is being shipped with your tracking #.

During the unfortunate Covid-19 Pandemic a lot of operations slowed down this includes Postal services; However it might take 5- 15 business days.

Please keep tracking your order whereabouts via the provided Tracking #.

All over the world

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Antiques ( hlsouvenir.com)  is not responsible for these charges if they are applied and are your responsibility as the customer.

Please check our privacy policy for refunds, if our policies did not answer your question , Please email us and we will answer you accordingly.

although the option is available during the checkout  currently we don't offer gift cards / discount codes.

in the soon future we will include such service , so please stay tuned.