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Welcome to HLSouvenir
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Hlsouvenir the best in Hand-made souvenir
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  • Home
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  • Souvenir
    • Flora Souvenir
    • Fimo Souvenir
    • Embroidery Accessories
  • Islamic Gifts
    • Islamic Hand made Wooden Gifts
    • Mother Pearl
  • Clothing
    • Traditional Jacket
    • Elegant Shawl
    • Traditional Purse
    • Household item
  • Silver Jewelry
    • Silver Necklace
    • Silver Pendant
    • Silver Earrings
    • Silver Bracelets
    • Silver Laces
    • Silver Rings
    • Silver Anklet
  • Leather Bag
    • Bags & Wallets
  • Country Map Necklace
  • About
  • Contact US
  • FAQ
  • Blog
 How to purchase a product with us? Expand

You need to create an account to be able to purchase our products, these restrictions are imposed on us by financial institute to limit fraud.

 

How to create an Account? Expand

in the footer of the website  under Account  - click on my account.

Your email is required to be able to register successfully ,  our website will send you a link to your email to confirm registration, once clicked you will be a verified member of our website.

What happen when you purchase a product via our website? Expand

once you purchase a product , we will start preparing your orders accordingly sometimes it might take 2- 5 business days to have your product processed and ready for shipping. you will be notified via your email about your order status.

What payment method are acceptable on our website? Expand

Due to the limitation of our local financial institution , currently we only accept Visa / Master card for all of our sales.

You will be taken out of our website to our trusted and secured third party gateway and once payment is successful ; you will return to our website automatically.

if you are in some certain areas where COD ( Cash On Delivery) is permitted, you can use this option as well.

we are looking actively to support you better in the future.

What Shipment Carrier do you use? Expand

We do use Aramex for all of our shipping.

Do you offer tracking for my shipment? Expand

Definitely we do, you will receive an email from us when your order is being shipped with your tracking #.

How long does it take to receive my orders? Expand

During the unfortunate Covid-19 Pandemic a lot of operations slowed down this includes Postal services; However it might take 5- 15 business days.

Please keep tracking your order whereabouts via the provided Tracking #.

Where do you ship? Expand

All over the world

Import Duties and Taxes Expand

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Antiques ( hlsouvenir.com)  is not responsible for these charges if they are applied and are your responsibility as the customer.

Do you offer refund? Expand

Please check our privacy policy for refunds, if our policies did not answer your question , Please email us and we will answer you accordingly.

Do you offer gift cards / discounts Expand

although the option is available during the checkout  currently we don't offer gift cards / discount codes.

in the soon future we will include such service , so please stay tuned.

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Policy

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  • Refund and Return policy
  • Shipping Policy

Card we accept

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